Shipping policy

At SoulSphere, we want your order to arrive safely and for you to know what to expect at every stage.

Order preparation

Once you place your order, we normally need 2–4 business days to process it, prepare it and hand it over to the carrier.

Weekends and public holidays are not business days.

Once your order ships, you will receive the available tracking information so you can check its status.

Shipping times

We offer international shipping.

Once the order has been prepared and dispatched, the estimated delivery time is normally 4–8 business days.

From placing your order to receiving it, the full process therefore usually takes approximately 6–12 business days.

These times are estimates and may vary depending on the destination country, the carrier, periods of high demand, public holidays, weather conditions, customs checks or other circumstances beyond our control.

Order tracking

Once your order has shipped, you will receive the available tracking information to follow its delivery progress.

Please note that tracking may take a short time to update after the package has been handed over to the carrier.

International shipments

SoulSphere ships to multiple international destinations.

Delivery times may vary slightly depending on the country and local logistics network.

Where applicable, the customer is responsible for providing a correct, complete delivery address and responding to any communications from the carrier needed to complete delivery.

Incorrect address

Please check your address carefully before completing your order.

If you notice an error, contact us as soon as possible. We will try to amend the information before the order ships, but cannot guarantee changes once processing has begun or the order has been handed over to the carrier.

We cannot guarantee a refund or replacement for orders that cannot be delivered because an incorrect or incomplete address was provided at purchase.

Delays

Although we do our best to deliver orders within the estimated timeframe, delays beyond our control may occasionally occur.

If your order is taking longer than expected, contact our customer service team and we will review the shipment status with you.

Lost or damaged packages

If your order appears to be lost, arrives damaged or there is a significant delivery issue, contact us as soon as possible with your order number and, where relevant, photographs of the package and product received.

We will review each case and help you find a solution in accordance with our returns and refunds policy.

Orders marked as delivered

If tracking shows your order as delivered but you cannot find it, first check the address on your order, the usual delivery areas at your home, and with anyone else who may have received the package.

If you still cannot find it, contact us so we can help you review the available shipment information.

Need help?

If you have any questions about your shipment or order, contact our customer service team with your order number.

We will be happy to help.